Sui Sang Hong Ltd. | Sole Distributor of Quality Cast Iron Cookware and Household

Cast Iron

Privacy Policy


Privacy Policy


The Sui Sang Hong name and reputation were built on a foundation of trust. This Sui Sang Hong Privacy Policy (“Policy”) describes Sui Sang Hong (International) Trading Company Ltd., authorized licensees of Sui Sang Hong Corporation in Hong Kong, (referred to as “SSH” below) use and disclose personal information of customers collected through our websites and online services, including, and other SSH owned or operated websites and online services that link to this Policy (collectively, the “Sites”), through our programs and in our physical SSH workshop (“Services”). This Policy does not apply to websites and services that display or link to different privacy statements. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Policy. By accessing the Sites or utilizing the Services, you hereby consent to the use of your information, including your personal information, any information of others provided by you, in the manner described in this Policy. Without limiting the generality of the foregoing, you authorize SSH to transmit your information outside Hong Kong in the manner and for the purposes described in this Policy.


1.1 What type of information may SSH collect and what is the purpose for collecting the data?


If the Customer is unable or unwilling to provide such correct data, SSH may be unable to provide the Customer with the service, and other online services:


1.1.1 Online services:

  • When you purchase from our Website or partner vendor, we collect the personal information you provide us such as your name, phone number, address, and email address, as part of the buying and selling process, you are deemed to have authorized us to collect, retain and use personal information about you for the following purposes:-

    We will use your personal information, among other purposes, to manage your registration as a user, to manage your purchases of products and services, including but not limited to processing and effecting sales, orders, refunds, exchanges, and delivery services.
  • Email marketing (if applicable): With your permission, we may send you emails about our Website, new products, and other updates.

1.1.2 Website:

  • When users visit our website but do not fill in any personal information, we record their visit only as a ‘hit’ and do not collect any personal data from them. We will however make a record of their visit that shows only the domain name server address and of the pages visited. We use such information only for preparing general statistics on the usage of our website


1.1.3 If you take a survey or interact with us in various other ways:


  • Identity, name, email, phone number: for contact purposes, and improvement of our services through the collection of your comments, feedback, questions or suggestions, and information about subjects that may interest you
  • Postal address: sending rewards

1.2 How Does SSH Use Information About You and Others that you provided?


1.2.1 Operation 

  • Process and manage your purchase and use of SSH products and services, including your accounts and program participation, your use of the Sites.
  • Respond to your customer service inquiries, post your comments or statements on any blog or other online forum maintained on our Sites, or take other actions in response to your inquiries or other Site activities

1.2.2 Promotion / Campaign with your consent 

  • Create personalized promotions by combining your personal information with non-personal information about you, such as the amounts and types of purchases you make or any benefits you receive through our programs.
  • Communicate with you about your orders or purchases, your services, accounts and program participation, a contest or sweepstakes you have entered, and your requests for information.
  • Communicate with you about our brands, products, events, or other promotional purposes, including co-branded offers and affiliate and partner, offers in relation to food and beverage and catering services.


1.3 Does SSH share personal information or informants of others that you provide with third parties?


  • SSH shares your personal information or information of others that you provide in limited ways.


  • We may share personal information about you with others with your consent.
  • We may also share information with companies that provide support services to us (such as credit card processors or other payment services providers, mailing houses, or website hosts) and that help us market our products and services (such as email vendors). These companies may use information about you to perform their functions on our behalf.
  • We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, (ii) to enforce our agreements with you, our corporate policies, and terms of use relating to your use of SSH products and services through the Sites or the Services, or (iii) to protect the rights, property or safety of SSH and affiliates, SSH Corporation and its subsidiaries and licensees, our employees, agents, customers, and others but only when it is reasonable to do so.
  • Data held by SSH relating to the Customer is kept confidential by SSH, but each of the Customer agrees that for the purposes set out in the above clause, SSH may transfer or disclose such information to the following parties (whether within or outside the Hong Kong Special Administrative Region):(a) any relevant service providers under a duty of confidentiality to SSH;(b) any agent, contractor, or third-party service provider (under a duty of confidentiality to SSH) who provides administrative, telecommunications, computer, payment, data processing, or other services in connection with the operation of SSH’s business;(c) any other person under a duty of confidentiality to SSH including SSH’s subsidiaries, affiliates, or business partners; and(d) any person to whom SSH, our subsidiaries, affiliates, or business partners in (c) above, is under a binding obligation to make disclosure under the requirements of any law, rule, and regulation, including those of countries outside of Hong Kong for data transferred to those countries, but such disclosure will only be made under proper authority.
  • In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, SSH may disclose customers’ statistics to those involved in the negotiation or personal information after the transfer.
  • We may also share aggregated or anonymized information that does not directly identify you.


1.4 How is personal information secured?


Collection of any personal data collected will be subject to our Personal Information Collection Statement. Personal data is stored securely in our system and we will take all practicable steps to ensure that personal data is not kept longer than is necessary for the fulfillment of the purpose (including any directly related purpose) for which the data is or is to be used. Only trained, authorized staff shall have access to the data, and we do not release personal data to parties outside the group except as set out in our [Personal Information Collection Statements]. We make every effort to protect the privacy of Users.


1.5 Access to data and correction


 1.5.1 Your right to the correction of your personal data

Any data access request or data correction request, questions, comments, and concerns about privacy may be made to the SSH customer service team:


Contact: (852) 23619038



1.5.2 Your right to stop receiving SSH’s marketing/ information  communications

If you do not wish to receive various kinds of SSH  communications, simply contact the SSH customer service team so can assist you further.


Contact: (852) 23619038